FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
1
GSA Federal Strategic Sourcing Initiative
(FSSI) Wireless
Blanket Purchase Agreement (BPA)
QTA-0-12-PS-B-0006
IT Schedule 70 SIN 132-53
RFQ AMENDMENT 0011
April 9, 2013
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
2
1 Introduction .......................................................................................................................... 6
1.1 Background ...................................................................................................................... 6
1.2 Scope ................................................................................................................................ 6
1.3 Objective .......................................................................................................................... 7
1.4 Expected Volume ............................................................................................................. 7
1.5 Period of Performance (PoP)............................................................................................ 7
1.6 Place of Performance ....................................................................................................... 7
1.7 Review and Cancellation .................................................................................................. 7
1.8 Travel ............................................................................................................................... 8
1.9 Ordering Procedures ......................................................................................................... 8
1.10 Funding............................................................................................................................. 8
1.11 Contracting Officer .......................................................................................................... 8
1.12 Contracting Officer’s Representative (COR) ................................................................... 9
1.13 Preparation Costs............................................................................................................ 10
1.14 Prevailing Terms and Conditions ................................................................................... 10
1.15 FAR 52.217-8 Option to Extend Services ...................................................................... 10
1.16 Government Property ..................................................................................................... 10
1.17 Subcontracting ................................................................................................................ 10
1.18 Security Requirements ................................................................................................... 10
1.19 Work Environment ......................................................................................................... 10
2 Performance Work Statement ............................................................................................ 11
2.1 Wireless Service and Network Coverage Area .............................................................. 11
2.1.1 Coverage Maps and Indications .............................................................................. 11
2.2 Mobile Devices .............................................................................................................. 11
2.2.1 Mobile Device Offerings ........................................................................................ 11
2.2.2 No Charge Cellular Phone and Service Capabilities .............................................. 13
2.2.3 Other Cellular Phone and Service Capabilities ....................................................... 14
2.2.4 Smartphone Capabilities ......................................................................................... 14
2.2.5 Smartphone Features ............................................................................................... 14
2.2.6 Data Only Device Features ..................................................................................... 15
2.3 Service Plans .................................................................................................................. 15
2.3.1 Pooling .................................................................................................................... 15
2.3.2 No Additional Charge Items ................................................................................... 16
2.3.3 Emergency Service Plans ........................................................................................ 17
2.3.4 Ownership of Privacy Data ..................................................................................... 17
2.4 Infrastructure/Subsystems and Accessories ................................................................... 17
2.5 SEDs Replacement/Refresh ........................................................................................... 17
2.5.1 Warranty ................................................................................................................. 17
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
3
2.5.2 Device Refresh ........................................................................................................ 18
2.6 Business Portal Interface ................................................................................................ 18
2.6.1 General Interface ..................................................................................................... 18
2.6.2 Interface Format ...................................................................................................... 18
2.6.3 Ordering Interface ................................................................................................... 19
2.6.4 Support Interface ..................................................................................................... 19
2.6.5 Usage Data and Notifications ................................................................................. 19
2.7 Billing ............................................................................................................................. 20
2.7.1 Agency Billing Summary Report............................................................................ 20
2.7.2 Invoice Address ...................................................................................................... 20
2.7.3 Invoice Frequency ................................................................................................... 20
2.7.4 Billing Fraud or Excessive Usage ........................................................................... 21
2.8 Device Recycling and Disposal...................................................................................... 21
2.9 Contractor Deliverables.................................................................................................. 21
2.10 Program Management .................................................................................................... 22
2.10.1 Program Management Plan ..................................................................................... 22
2.10.2 Quarterly Program Management Reviews .............................................................. 23
2.10.3 Government Letter of Authorization (LOA) ........................................................... 23
2.10.4 Training ................................................................................................................... 24
2.10.5 Marketing Support .................................................................................................. 24
2.11 Transition ....................................................................................................................... 24
2.11.1 Transition Scenarios................................................................................................ 24
2.11.2 Waiver of Termination Fees for Transfer ............................................................... 24
2.11.3 Transition Plan ........................................................................................................ 25
2.12 Operations Support ......................................................................................................... 25
2.12.1 Network Problem Reporting ................................................................................... 25
2.12.2 Emergency/Disaster and Special Event Coverage .................................................. 25
2.12.3 Network Operations ................................................................................................ 25
2.12.4 System Security Requirements ............................................................................... 25
2.13 FSSI Wireless Small Business Goals ............................................................................. 26
2.14 Electronic Access to BPA via Internet ........................................................................... 26
3 Pricing ................................................................................................................................ 27
3.1 General Structure............................................................................................................ 27
3.2 Voice and Data Domestic Service Plans ........................................................................ 28
3.2.1 Voice Service .......................................................................................................... 28
3.2.2 Data Add-On Service .............................................................................................. 29
3.2.3 Data Only Service ................................................................................................... 30
3.2.4 Satellite Augmented Cellular Services (As available) ............................................ 31
3.3 Paging Services (As available) ....................................................................................... 32
3.4 Domestic to International Calling (Long Distance) ....................................................... 33
3.5 International Roaming .................................................................................................... 34
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
4
3.6 Features, Wireless Infrastructure/Subsystems, and Advanced Technologies ................ 37
3.6.1 Features ................................................................................................................... 37
3.6.2 Wireless Infrastructure/Subsystems ........................................................................ 38
3.6.3 Advanced Technologies/Other Services ................................................................. 39
3.7 Additional Discount for Federal Agencies Based on Volume ....................................... 39
3.8 SEDs Shipping Costs ..................................................................................................... 40
3.9 Price Changes and Adding NSP Features ...................................................................... 41
3.10 Review of Rates and Charges......................................................................................... 41
3.10.1 Annual Review of Rates ......................................................................................... 41
3.10.2 Implementation of Changes .................................................................................... 41
3.11 Rate Optimization .......................................................................................................... 42
3.12 Program Funding Fees ................................................................................................... 42
4 Instructions to Offerors ...................................................................................................... 44
4.1 General Instructions ....................................................................................................... 44
4.1.1 Submission of Questions......................................................................................... 45
4.1.2 FSS-12-A Period for Acceptance of Offers (Mar 1996) ......................................... 46
4.2 Format Instructions for Offer Submission ..................................................................... 46
4.3 Volume I: Technical ...................................................................................................... 46
4.4 Volume II: Price ............................................................................................................ 47
4.5 Volume III: Management Volume ................................................................................ 48
4.5.1 Management Narrative............................................................................................ 48
4.5.2 Corporate Experience.............................................................................................. 48
4.6 Volume IV: Past Performance Questionnaire ............................................................... 49
4.7 Notice of Exceptions to RFQ Requirements .................................................................. 49
4.8 Realism in Request for Proposals................................................................................... 49
4.9 Estimated Federal Agencies’ Volumes .......................................................................... 50
5 Evaluation Factors for Award ............................................................................................ 53
5.1 Basis for Award .............................................................................................................. 53
5.2 Technical Evaluation ...................................................................................................... 53
5.3 Management Evaluation ................................................................................................. 54
5.4 Past Performance Evaluation ......................................................................................... 55
5.5 Price Evaluation ............................................................................................................. 55
5.6 Additional Rules Regarding Negotiations and Removal from Consideration ............... 57
5.7 Evaluation Support ......................................................................................................... 58
Appendix A Portal Interface Required Data Elements ................................................................. 59
Appendix B Sample Letter of Authorization (LOA) .................................................................... 62
Appendix C Past Performance Questionnaire .............................................................................. 63
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
6
1 Introduction
1.1 Background
The purpose of this acquisition is to provide a procurement vehicle for a centralized government-
wide cellular services program that will meet the majority of the federal government’s wireless
service needs offered by the cellular industry. To enable government agencies to better manage
their wireless enterprise, this Blanket Purchase Agreement (BPA) includes interface
requirements to a business portal for managing services and devices. This interface will enable
improved ordering, reporting, and other management activities associated with the management
of wireless services and devices.
The primary program components and benefits are:
A. Unified Acquisition – Government-wide contract vehicle that is able to leverage the
volume of multiple agencies to lower cost, standardize purchasing of services, and
reduce management costs.
B. Inventory and Account Information – Enable access to information and the receipt of
reports and services that enable agencies to more efficiently manage their inventory
and cellular spending. Increased information access will enable improved enterprise
management of wireless devices and service plans.
C. Center of Excellence – Monitoring new industry developments, identification of
wireless/cellular best practices, and promotion of these “best practices.”
For the purposes of this document and its implementation, “Government” refers to all
government entities that use or administer this contract vehicle. “Department” refers to a federal
cabinet-level organization, which is using this contract vehicle, and all of its Bureaus or other
organizations. “Agency” means “Department” or other administrative unit, such as the General
Services Administration (GSA), which has signed a Letter of Intent (LOI) to use this contract
vehicle. “Bureau” refers to a sub-Agency, Bureau level organization which is using this contract
vehicle, where the sub-Agency Bureau is as defined by OMB (see
http://www.whitehouse.gov/sites/default/files/omb/circulars/a11/current_year/s79.pdf). Services
may be purchased at any level. An “Ordering Entity” refers to any Agency, state, or local
Government using this contract vehicle.
1.2 Scope
All federal government agencies are hereby authorized to place orders under this BPA. State and
local Governments, as well as other entities, are also authorized to place orders under GSA Order
ADM 4800.2G, dated 2/16/11 and clause 552.238-79 (May 2004), as amended.
This BPA, based upon GSA IT Schedule 70, SIN 132-53, includes wireless services and devices
that enable those services as well as wireless systems and subsystems.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
7
1.3 Objective
GSA intends to award one or more BPAs in accordance with Federal Acquisition Regulation
(FAR) Part 8.4. The overall objective of the established BPA(s) is to give the Government a fast
and effective way to order the services and service enabling devices (SEDs) specified herein
from established schedule contracts.
1.4 Expected Volume
Several agencies have participated as committed members of the requirements development team
and expect to transition to this government-wide acquisition within 18 months of award. Initial
customers are expected to include DHS, USDA, DOE, DOI, DOJ, and GSA. Other agencies are
supporting this government-wide program and are anticipated to participate after the initial
award(s). Section 4.9 of this RFQ provides a breakdown of the volumes per CLIN per year.
The estimated business volume for all task orders in the first 5 years is $1,600,000,000. The
program ceiling of this BPA is governed by the BPA holders’ GSA IT Schedule 70 contract
ceiling.
1.5 Period of Performance (PoP)
The period of performance of this agreement shall be for five (5) years starting at time of award.
Contractors may be awarded BPAs that extend beyond the current term of their GSA Schedule
contract, so long as there are option periods in their GSA IT Schedule 70 contract that if
exercised, will cover the BPA’s period of performance.
The term for each task order placed under the BPA shall be specified in the individual task order.
Under no circumstances may a task order be placed under the BPA if the BPA has expired, or
has been terminated or cancelled by the Government. No task orders may extend beyond the
expiration of the BPA. Notwithstanding anything to the contrary above, a multi-year task order
placed under the BPA must be consistent with FAR Subpart 17.1 and any applicable funding
restrictions. Should the BPA holder’s GSA IT Schedule 70 contract option period not be
exercised, the GSA IT Schedule 70 Contracting Officer will notify the GSA BPA Contracting
Officer.
1.6 Place of Performance
The specific place of performance shall be included in each task order.
1.7 Review and Cancellation
(1) In accordance with FAR 8.405-3(d), GSA shall review each BPA at least once a year to
determine whether –
a. The GSA IT Schedule 70 Contract, upon which the BPA was established, is still in
effect.
b. The BPA still represents the best value.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
8
c. Estimated quantities/amounts have been exceeded and additional price reductions can
be obtained.
(2) The Ordering Entity that established the BPA shall document the results of its review.
(3) Failure to obtain a task order award during the initial base period of the BPA may allow
the Government to cancel the vendor’s BPA in accordance with clause 552.238-73,
Cancellation.
1.8 Travel
Travel is not expected; however, if necessary, travel incurred for transportation and per diem
(lodging, meals and incidental expenses) shall be billed in accordance with clause C-FSS-370
and FAR 31.205-46, Travel Costs, and the Contractor’s cost accounting system. All travel must
be pre-approved in writing by the appropriate Contracting Officer.
1.9 Ordering Procedures
Orders shall be placed in accordance with FAR 8.405-3(c) (2). Specific instructions will be
detailed in the Wireless Service & Devices FSSI Ordering Guide. Task orders will be competed
between the companies holding BPA awards as a result of this RFQ. GSA will post current year
prices from awarded task orders to authorized federal government users of the BPAs.
1.10 Funding
There are no funds obligated or guaranteed as a result of this BPA. The Government is liable
only to the amount of the funds obligated by each Ordering Entity’s task order.
1.11 Contracting Officer
The GSA Contracting Officer (CO) is the only person authorized to make or approve any
changes to any of the requirements of this BPA and notwithstanding any clauses contained
elsewhere in this BPA, this authority remains solely with the CO. In the event the Contractor
makes any changes at the direction of any other person other than the CO, the change shall be
considered to have been made without authority and the Contractor performs at its own risk. All
questions concerning the BPA shall be directed to the GSA CO. The Contractor shall contact the
CO in writing with any questions regarding performance issues.
The CO responsible for administration of this BPA is:
Patricia A. Stang
U.S. General Services Administration
Federal Acquisition Service
10304 Eaton Place
Fairfax, VA 22030
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
9
Telephone: 703-306-6404
Email: [email protected]
1.12 Contracting Officer’s Representative (COR)
The COR is the individual within a program management function who has overall technical
responsibility for efforts. The COR supports the COs during administration of the BPA or task
order by:
1. Making final decisions regarding the acceptance/rejection of deliverables
2. Providing technical clarification relative to overall workload matters
3. Providing advice and guidance to the vendor in the preparation of deliverables and
services
4. Providing acceptance of deliverable products to assure compliance with requirements
The COR does NOT have the authority to and may NOT issue any technical direction which:
1. Constitutes an assignment of work outside the general scope of work
2. Constitutes a change as defined in the “Changes” clause
3. In any way causes an increase or decrease in cost or the time required for performance
4. Changes any of the terms, conditions, or other requirements
5. Suspends or terminates any portion of efforts
The COR will:
1. Monitor Contractor’s technical progress, including surveillance and assessment of
performance, and recommend to the CO, any changes in requirements
2. Assist Contractors in the resolution of technical problems encountered during
performance
3. Perform inspections and acceptance or recommendations for rejection of deliverables and
identify deficiencies, if any. This does not replace any other quality assurance inspection
requirements.
If in the opinion of the Contractor, any instruction or direction issued by a COR is outside of
their specific authority, the Contractor shall not proceed but shall notify the CO. The COR
responsible for this BPA is:
David Peters
U.S. General Services Administration
Federal Acquisition Service
10304 Eaton Place
Fairfax, VA 22030
Telephone: 703-306-6403
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
10
Email: [email protected]
1.13 Preparation Costs
The Government will not be responsible for any Quotation preparation costs.
1.14 Prevailing Terms and Conditions
This BPA will be subject to the terms and conditions of the GSA IT Schedule 70 contract. In the
event of a conflict between the provisions of the BPA and the GSA IT Schedule 70 contract, the
provisions of the GSA IT Schedule 70 contract will take precedence.
1.15 FAR 52.217-8 Option to Extend Services
Option to Extend Services (Nov 1999)
The Government may require continued performance of any services within the limits and at the
rates specified in the BPA. These rates may be adjusted only as a result of revisions to prevailing
labor rates provided by the Secretary of Labor. The option provision may be exercised more than
once, but the total extension of performance hereunder shall not exceed 6 months. The
Contracting Officer may exercise the option by written notice to the Contractor within 60 days.
1.16 Government Property
Upon receipt, all Quotations become government property and shall not be returned.
1.17 Subcontracting
The GSA IT Schedule 70 Contractor, and not its subcontractors, has privity of contract with
GSA. The GSA IT Schedule 70 Contractor is responsible for its subcontracting activities and
can delegate responsibility for performance. GSA IT Schedule 70 Contractors are limited to the
supplies and services awarded under its own and its teaming partner's, if applicable, GSA IT
Schedule 70 contract.
If a GSA IT Schedule 70 Contractor plans to utilize a subcontractor to perform the services,
clearly describe in the technical submission the subcontractor’s experience and technical
capabilities that enable the subcontractor to provide the types of services proposed.
1.18 Security Requirements
Security requirements shall be specified at the task order level by the Ordering Entity.
1.19 Work Environment
Contractors are advised that the work environment will include contact with government
personnel as well as personnel from other Contractors. It is expected that individuals will work
in a collaborative and cooperative manner, functioning as an integrated project team.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
11
2 Performance Work Statement
All capabilities shall be offered unless specified “as available” in which case the capability must
be offered only if the Contractor offers it commercially. The Contractor shall not propose
additional service plans beyond those specified in Tables 3-1 (Voice Service Plans), 3-2 (Data
Add-On Service Plans), and 3-3 (Data Only Service Plans).
2.1 Wireless Service and Network Coverage Area
The Contractor shall provide domestic wireless voice and data service to areas that are populated
by more than 90% of the United States population. Domestic is defined as the contiguous United
States, Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. The Contractor shall also
provide international coverage areas as commercially available; as a minimum, it shall include
Canada, China, France, Germany, Netherlands, Israel, Japan, Mexico, and the United Kingdom.
For both domestic and international coverage, the Contractor shall specify geographies covered
and type of services available (voice, data and technology (LTE, etc)).
2.1.1 Coverage Maps and Indications
Current coverage maps as described below shall be provided electronically in the Contractor’s
commercially available format either through the Business Portal Interface (defined in 2.6) or on
a website.
1. Domestic coverage maps shall be updated or validated at least monthly.
2. At least three levels of domestic coverage shall be provided. These levels shall be defined
by the Contractor.
3. Domestic coverage maps shall include type of technology used.
4. Coverage maps for international markets (outside the domestic U.S.) shall be provided to a
commercially reasonable extent.
2.2 Mobile Devices
Contractors shall provide devices to enable services, hereafter called “service enabling devices”
or SEDS. The technical requirements for SEDs are outlined in the sections below. The
Contractor shall include SEDs for zero dollars bundled with the price of the service.
Features are not part of the base service. Features are additional capabilities that are offered
beyond the voice or data services.
All SEDs shall be new except where this BPA specifically states otherwise.
2.2.1 Mobile Device Offerings
At a minimum, the Contractor’s offerings of SEDs shall include the following except for metered
plans:
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
12
1. At least two cellular phones, one of which does not have a camera, for voice only plans
2. At least two smartphones with tethering and global capabilities for data add-on plans.
The Contractor shall offer the following SEDs as available:
1. At least one cellular phone for voice only metered plans and one smartphone for data
add-on metered plans.
2. At least one Wireless broadband SED (e.g., AirCards, mobile Wi-Fi hotspots, MiFi)
3. Phones with satellite and cellular coverage. The phone’s form factor and features should
be similar to a cellular phone’s form factor and features
4. Nationwide alphanumeric pagers. For security reasons, these SEDs shall not have any
transmission functionality
5. Nationwide numeric pagers. For security reasons, these SEDs shall not have any
transmission functionality
The Contractor shall make available to Ordering Entities a current list of offered SEDs from
which the Ordering Entity may select when ordering. The Contractor shall include the following
statement with the list of offered SEDs:
GSA Comment Regarding Service Enabling Devices.
The GSA schedule contractor has modified the contract to include zero dollar (no-cost) service
enabling devices (including, but not limited to cellular phones), bundling the devices with
service. The service enabling devices are offered on an as-available basis and may or may not be
domestic end product or end product of a designated country. The devices are not available
through this contract apart from ordering cellular service.
Cellular service is one of several services excluded from the World Trade Organization
Government Procurement Agreement and the other Free Trade Agreement executed by the
United States Government. See FAR 25.401 (b). The wireless service offered under this
contract has been determined by the GSA Schedule Contracting Officer to be domestic in origin.
See FAR 25.402 (a)(2).
As cellular service is excluded from TAA coverage, GSA has used the group offer analysis
provided by FAR 25.503 (c)(1) to determine that the value of the domestic end product exceeds
50 percent of the total proposed price of the group; therefore, the bundled cellular service and
service enabling device group offer is evaluated as domestic.
The Government will have the option of cancelling all orders where SEDs are on backorder at
time of order placement or subsequent notification without financial penalty. SEDs shall be
shipped with non-cellular and non-paging connections disabled.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
13
2.2.2 No Charge Cellular Phone and Service Capabilities
At a minimum, the Contractor shall provide the following cellular phone and service capabilities
at no additional charge to the Government:
1. Mute functionality
2. Vibrate alert for phone calls
3. Ring alert for phone calls
4. International Roaming ─ Activate international roaming only upon Ordering Entity’s
request (as available)
5. International Long Distance Toll Restrictions ─ The Government shall be able to disable
international long distance calling that will result in additional tolls
6. International Roaming Indication ─ All SEDs shall indicate if roaming to another country
where additional service fees will be applied
7. AC Charger
8. Headset (as available)
9. Holster (as available)
10. Car Charger (as available)
11. Spare or extra battery (as available)
12. Case (as available)
13. Voice Mail
14. Caller ID
15. Call blocking
16. Busy or No Answer Condition
17. Unlimited Short Messaging Services (SMS) (i.e., text messaging)
18. 900, 976, and similar pay per call/minute services shall be blocked
19. Speaker phone (as available)
20. Wireless hands-free capability with FIPS 140-2 and NIST 800-121 compliant encryption
(as available)
21. WLAN Calling capability (as available)
22. Remote suspend/resume (as available)
23. Remote kill (as available)
24. Remote wipe (as available)
25. Call waiting (as available)
26. No answer transfer (as available)
27. Voice activated dialing (as available)
28. Call Forwarding (as available)
29. PIX messaging (delivery of pictures via text messaging) and multimedia messaging
services (as available)
30. Three way calling (as available)
31. Camera (pictures and video) (as available)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
14
32. Voice recording (as available)
33. Queue Loading – Firmware updates via Over the Air (OTA), i.e. security patches and
other application/system updates (as available)
34. Secure voice communications, including one or more models with FIPS compliant
encryption (as available)
35. Smartphone PIN-to-PIN messaging (as available)
Contractor shall not bill for MP3 or ringtone downloads. Contractor may block these requests
via its network.
2.2.3 Other Cellular Phone and Service Capabilities
Cellular phone features shall include the following:
1. Push to Talk (PTT) (as available)
2. Wireless Priority Service (WPS)
3. Directory Assistance
4. Multimedia broadcast (e.g., broadcast TV) (as available)
2.2.4 Smartphone Capabilities
Smartphone capabilities shall include the following:
1. All mandatory cellular phone and service capabilities
2. Email
3. Web browser
4. Personal Information Management (PIM), including contact and calendar information
and documents/notes
5. Ability to sync with leading email, contact/address, and calendar platforms
6. Vibrate alert to emails and text messages
7. Ring alert to emails and text messages
8. Ability to transfer photos/pictures directly to computer
9. Remote kill (as available)
10. Remote wipe (as available)
11. Ability to disable audio, video, and all recording functionality (as available)
12. Transmit and receive data (e.g., surf the Internet) while conducting a voice session (as
available)
2.2.5 Smartphone Features
Smartphone features shall include the following, as available:
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
15
1. Sensitive Compartmented Information Facility (SCIF) Friendly mode feature. With a
press of a single button or key, and as verified with a SCIF-mode indicator LED or icon,
transmit and receive functions can be ‘turned off’ to enable use in a secure space when
policy allows. In “SCIF Friendly” mode, all transmitters, receivers, microphones,
speakers, transducers, GPS, and recording capabilities in the device are shutdown while
still allowing the user to access the PDA functions like appointment/schedule calendars,
contacts, checking previously downloaded email, and viewing documents. SCIF Friendly
mode smartphones shall not be equipped with a camera
2. Multimedia Broadcast (e.g., broadcast TV)
2.2.6 Data Only Device Features
Data only features shall include the following as available:
1. Machine-to-machine (M2M) – M2M and telemetry products provide wireless connectivity
to machines, vehicles, or assets
2. Fixed Wireless Solutions – These products enable users to replace traditional wireline
connectivity
2.3 Service Plans
The Contractor shall offer service plans as described below. The Contractor shall offer
service plans to Ordering Entities that provide their own Government Furnished Equipment
(GFE) devices that are compatible with the Contractor's network technology (e.g., CDMA,
LTE 4G, etc.).
1. Voice plans include voice calling and text messaging.
2. Data service plans added to voice service plans are defined as data add-on service plans.
Data may include emails, Internet access, video, Multimedia Messaging Service (MMS),
and other data.
3. Data only service plans shall include emails, Internet access, video, MMS, and other data
transport not combined with voice service plans.
4. All satellite service pricing shall be in addition to the pricing for cellular services.
5. As available, the Contractor shall provide national and regional paging services.
6. International long distance and international roaming prices shall be “add-ons” to existing
voice or data pricing.
2.3.1 Pooling
Pooling of domestic voice and data within the same billing account shall occur at a level
specified by the Ordering Entity. For example, if an entire agency is on the same billing account,
data or voice may be pooled across that entire Agency, within multiple Bureaus under that
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
16
Agency, or multiple sub-bureaus within that agency. The Contractor may require that the
pooling size consist of a minimum number of units – not to exceed a minimum of ten (10) units.
Pooling shall occur across all pooled plans regardless of the device type. For example, the
minutes from a smartphone plan with 400 minutes shall be included in the same pool as a
cellular phone with 900 minutes. Thus, if a Bureau has 100 users on a 100 minute pooled plan
and 100 users on a 400 minute pooled plan, there would be 50,000 minutes available for those
200 users before overages are charged.
The Contractor shall allocate overages only to those users that have exceeded their individual
share of the pool, that is, without applying overage charges to any user that has not exceeded the
user’s share. Prior to calculating these overages, the Contractor shall distribute unused minutes
or MBs across subscribers within the pool by a logical allocation. One acceptable allocation
would be to distribute these minutes or MBs proportionally as a ratio of the minutes or MBs
needed by each applicable subscriber to the total of minutes or MBs needed by all pooled
subscribers. For example, if the pool size for data add-on is 10,000 GBs, total data usage that
exceeded individual allowances is 2,000 GBs, and total usage that is under individual allowances
is 500 GBs, the net overage for the pool would be 1,500 GBs. Each user who exceeded the
user’s individual allowance would have 25% of the overage waived (500 divided by 2,000 is
25%). So if User A was 100 MBs over his allotment and User B was 1000 MBs over her
allotment, the Contractor would first deduct 25% of each user’s MBs, and then apply overage
charges to the balance, resulting in 75 billed overage MBs for User A and 750 billed overage
MBs for User B.
Alternatively, at the Contractor’s option, the Contractor may waive all overage charges if the
Ordering Entity increases their total number of pooled minutes or MBs to at least the amount of
pooled minutes or MBs used during the month in which the overage occurred. This purchasing
increase in minutes or MBs shall occur for at least 30 days.
2.3.2 No Additional Charge Items
There shall not be any additional charges for the following:
1. SEDs
2. International charges if the transmission originates and terminates at domestic locations,
regardless of whether international roaming is activated (as available).
3. Third-party direct billing
4. Domestic nights (9 PM local or earlier as specified by Contractor to 6 AM local
originating time) or weekends calling (9 PM Friday or earlier as specified by Contractor –
6 AM Monday local time)
5. In-network mobile-to-mobile minutes
6. Contractor owned Wireless Local Area Network (WLAN) (e.g., Wi-Fi) usage
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
17
7. Activation/establishment or service restoration including internal/external porting of
telephone numbers, telephone number changes, and/or to change or activate/deactivate
service features
8. Termination
2.3.3 Emergency Service Plans
As available, emergency service plans will be offered for devices that typically are not used
except during emergencies.
2.3.4 Ownership of Privacy Data
The Government will own all user privacy data, including the name of the individual using the
service, all contact information, usage information and inventory data. The Government will
also own all content sent to the Government including emails, text messages, data, and voice
mails.
2.4 Infrastructure/Subsystems and Accessories
The Contractor shall provide the following infrastructure/subsystems as available as part of a
wireless service order:
1. A direct connection from Contractor’s wireless network to an Ordering Entity’s network
to ensure secure, private transport that does not include public Internet-based transport
2. Software licenses and support services to manage devices and content over-the-air (OTA)
3. GSM circuit-switch data service
4. Temporary antenna installations to improve coverage
5. Femtocells, microcells, and other coverage enhancing offerings
6. Software licenses and support services that enable maintenance as well as encryption and
security compliance services (including FIPS 140-2 compliance) for use with cellular
phones.
7. Cellular connectivity to a wide area network (WAN)
Contractors may include in-building coverage solutions to address concentrated areas of users or
weaknesses in coverage.
2.5 SEDs Replacement/Refresh
2.5.1 Warranty
The Contractor shall state its warranty policy, which shall include a minimum of a 30 day SEDs
return policy following receipt during which period the user may return the SED and obtain an
equivalent replacement or refund without penalty.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
18
2.5.2 Device Refresh
The Contractor shall offer refresh SEDs after no more than 20 months of activation. An Ordering
Entity may refresh SEDs with the device options and obligations of a new activation. For SEDs
activated less than 20 months, the Contractor shall publish its method for determining the refresh
price.
2.6 Business Portal Interface
2.6.1 General Interface
At no additional charge, the Contractor shall provide the electronic interface information and
specifications to enable the Government or a portal provider to develop a secure electronic
interface to the Contractor’s business data. All contractor data required by this BPA shall be
accessible via this interface. These interface specifications shall be provided within thirty (30)
calendar days of BPA award with the interface fully operational and ready for government
testing within ninety (90) calendar days of BPA award.
The testing will consist of the following:
1. Confirmation to receive and submit information specified in Appendix A of the RFQ
2. Confirmation of data accuracy
3. Measure of latency between data entry and data updates
The Contractor(s) will be notified in advance of the testing and will receive results of the testing.
2.6.2 Interface Format
The interface format is defined below in Table 2-1.
Table 2-1 Interface Format
Interface
Transport
File Format
Ordering,
Reporting, and
Support
Internet using Secure File Transfer Protocol (SFTP)
or an alternative secure, near real time information
transfer mechanism
All acknowledgements and updates shall be via
SFTP or an alternative secure, near real time
information transfer mechanism
Other as mutually agreed upon at no additional cost
to the Government
.xml
Other formats as mutually
agreed upon (e.g., text, .csv)
at no additional cost to the
Government
Due to security reasons, the Government or the third-party Business Portal provider shall host
the Secure FTP (SFTP) site unless mutually agreed upon otherwise. The Contractor shall poll
this SFTP site at least four (4) times per hour to check for requests or updates. All data files and
acknowledgements from the Contractor shall also be placed in this SFTP site.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
19
The minimum set of data elements to be supported is identified in Appendix A.
2.6.3 Ordering Interface
The Contractor shall accept and store up to three flexible fields that originate from the Business
Portal. One of the fields shall store the Agency Hierarchy Code (AHC), which may contain up
to 28 characters. This special 28 character field may consist of just one field of 28 characters or
it could be divided into seven (7) sub-fields of four (4) characters each.
Orders shall also include feature additions and deletions, telephone number and International
Mobile Equipment Identity (IMEI)/Electronic Serial Number (ESN) updates, and changes to all
other attributes within a device database record. All orders shall include an acknowledgement
when the order is successfully entered into the Contractor’s system. Shipping
acknowledgements and order updates (if applicable) shall also be sent to the portal via the SFTP
site.
The Contractor shall immediately notify the Government via the Business Portal of any
backordered SEDs and the expected delivery date. This backorder message shall also be
included in order acknowledgments.
2.6.4 Support Interface
The interface shall support the following commands being sent to the Contractor. The
Contractor shall state the target and maximum amount of time that the below commands shall
take.
1. Activate and deactivate devices
2. Reset voicemail passwords
3. Suspend/resume a line of service
4. Kill a device (as available)
5. Wipe a device (as available)
6. Submit trouble tickets
The Contractor shall provide acknowledgements of all command completions, which shall be
sent to the SFTP site. Trouble ticket updates shall also be added to the SFTP site.
2.6.5 Usage Data and Notifications
In addition to the above interfaces, the Contractor shall provide usage data information and
excessive usage notifications (as available). This includes a summary of how many minutes and
how much data has been used within an ongoing billing period to potentially provide an agency
with an advanced indication that it may run over its allocated pooling minutes/GBs.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
20
2.7 Billing
Billing shall be prorated daily for the billing period and include both activated units and
emergency units.
2.7.1 Agency Billing Summary Report
The Contractor shall provide an electronic billing summary by Agency to the Agency’s office of
the CIO, the Ordering Entity’s acquisition office, and to the GSA CO each calendar month. This
summary report shall contain the following information:
1. Contractor name
2. BPA number
3. Account ID
4. Account name
5. Summary of each task order above the Simplified Acquisition Threshold, which
is$150,000 for FY2013 (see FAR 2.101), awarded or modified during the period,
including a description of services and number of devices (GFE and SEDs) as well as
awarded prices for each priced element
6. The total spend, broken down by billing code
7. Specifics shall include the following:
i. Quantity and total costs per each MRC
ii. Non-recurring charges
iii. Total usage charges by type (e.g., text messages, roaming, international, data
overages)
iv. Any additional charges or fees (specify charges or fees)
v. Any taxes by type and jurisdiction
vi. Credits (specify credits)
2.7.2 Invoice Address
The Contractor shall send invoices directly to the address (electronic mail or postal/physical
address) designated by the Ordering Entity. This address will be determined at the time the order
is placed.
2.7.3 Invoice Frequency
All invoices shall be made available online and sent monthly within 15 calendar days following
the invoice period. All Agencies shall be offered at least three different periods for the invoice
period so that an agency’s invoice end date could be the beginning of the month (1
st
– 10
th
),
middle of the month (11
th
– 20
th
) or the end of the month (21
st
– 30
th
).
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
21
2.7.4 Billing Fraud or Excessive Usage
The Contractor shall electronically notify the Ordering Entity by the next business day if
potential fraud or excessive usage is identified.
2.8 Device Recycling and Disposal
Due to the sustainability initiatives within the Government, Contractors shall administer a device
recycling and disposal process, if available, and identify if it meets the security specifications
below. This includes whether the Contractor will accept devices from other Contractors or
carriers. The Contractor shall propose the method that they will use to determine the amount that
they will pay and how they will communicate the payment amount for used devices (if available).
A device recycling and disposal process shall include a process, in accordance with NIST
SP800-124 Guidelines on Cell Phone and PDA Security §3.1.1 and §4.1.4 and NIST SP800-88
Guidelines for Media Sanitization, for completely erasing the memory of a device by completely
overwriting it or expunging all data to keep the contents from being recovered and analyzed.
A device recycling and disposal process must demonstrate that all facilities engaged in device
dismantling and recycling have been certified by an accredited, independent third-party auditor
that they meet specific standards to safely recycle and manage electronics. The two standards
recognized in this procurement are the Responsible Recycling (R2) Practices and the e-Stewards
Standard.
If a device recycling and disposal process is provided, the Contractor shall maintain an auditable
record of each item’s final disposition status and deliver monthly disposition reports to each
ordering Entity that enables each organization to meet the personal property management
reporting requirements of Title 40 of United States Code and the Federal Management
Regulation (41 CFR chapter 102). The disposition report should include the following:
1. IMEI/ ESN
2. Model Number
3. Asset Tag Number
4. Service Status
5. Wipe Date
6. Disposition Status (reused, recycled)
7. Location (not applicable if device is destroyed)
2.9 Contractor Deliverables
The Contractor shall provide the deliverables listed in Table 2-3.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
22
Table 2-3 Contractor Deliverables
ID
Deliverable Name
Frequency
Deliver To
Section
Reference
1
Device Disposition Report
(if provided by Contractor)
Monthly, by 15
th
calendar
day of the month
GSA CO, Ordering
Entity CO
2.8
2
Agency Billing Summary
Monthly, by 15
th
calendar
day of the month
GSA CO, GSA
COR, Ordering
Entity CO
2.7.1
3
Rate Plan Analysis Report
30 days after each 6-month
anniversary date
GSA COR,
Ordering Entity CO
3.11
4
Transition Plan
As requested by Task Order
and if requested at
Quarterly Program Review
GSA CO, Ordering
Entity, GSA COR
2.11.3
5
Program Management Plan
Quarterly
GSA CO,
GSA COR
2.10.1
2.10 Program Management
The Contractor shall provide program and project management support in order to effectively
plan, control, and execute this agreement and resultant task orders. This includes all activities
related to agreement compliance and all entities supporting project management, including, but
not limited to, subcontractors, vendors, other service providers, and internal departments such as
marketing, legal, finance, sales, provisioning, network management, billing, engineering, and
program control.
2.10.1 Program Management Plan
The Contractor shall submit a Program Management Plan that describes the approach to
performing program and project coordination tasks required to meet the requirements of this
agreement. Updates to the plan shall be delivered quarterly unless specified otherwise. The
Program Management Plan shall include a description for how and when common performance
measures will be collected and reported as well as how any performance problem trends and
disputes are to be addressed for resolution. The Program Management Plan shall address, at a
minimum, the following:
1. Quality Assurance
2. Billing and Financial Management
3. Reporting
4. Government support organizational chart
5. Program Leadership/Management/Escalations
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
23
2.10.2 Quarterly Program Management Reviews
The Contractor shall participate in quarterly reviews with the GSA CO and COR, and other
customer agencies as invited by the GSA CO and COR. The purpose of these meetings will be
to discuss the overall status, issues, and future opportunities. The following topics shall be
presented by the Contractor in these meetings:
1. Sales under this agreement broken down by Agency (or Bureau), state and local
government summary results, and other authorized entities in accordance with the orders
(summary results only), including the following:
i. Quantity and total charges per each MRC
ii. Non-recurring costs (NRC)
iii. Total usage charges by type (e.g., text messages, roaming, international, data
overages)
iv. Overage charges
v. Any additional charges
2. Performance measures as described in the Program Management Plan
3. Process improvements that may be undertaken by the Contractor, the Government, or both
parties to create additional efficiencies or cost savings
4. Planned technology enhancements, in support of ongoing refresh of SEDs and services
offered under this agreement
5. Any invoicing, technical or other programmatic issues
6. The status of the carrier’s network expansion, improvement and enhancement plans
7. Potential contract vehicle impacts by changes in the wireless telecommunications industry
or by new wireless service offerings
8. Modifications: Completed, In-Process, Potential
9. New sales opportunities
10. Projected Business Volume for the upcoming quarter
11. Marketing activities, including agency meetings and conferences
12. Upcoming meetings/conferences
13. Other items deemed important by the Contractor or the Government
2.10.3 Government Letter of Authorization (LOA)
The Contractor shall only require one Letter of Authorization (LOA) to authorize an agency-
designated third-party to act on the Ordering Entity’s behalf (see sample template in Appendix
B). The Contractor shall extend the same service, cooperation, and courtesy as they would
directly to the Ordering Entity. The Contractor may require the third-party to sign a Non-
Disclosure Agreement (NDA) prior to agreeing to the LOA.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
24
2.10.4 Training
The Contractor shall provide technical and training support under this BPA for major projects as
requested at no additional charge, which could include but are not limited to, new SEDs training.
The Contractor shall submit details of their training capabilities that will be included at no
additional charge.
2.10.5 Marketing Support
The Government encourages the Contractor to maintain a website promoting this agreement and
provide the URL to the Government to allow the Government to create a link on its public
website(s). The website may include the list of offered SEDs accompanied by the GSA
comment required in Section 2.2.1, Mobile Device Offerings.
Further, the Contractor shall cooperate with the Government to promote the availability of the
services on this BPA at the contracted discount to the agencies. Marketing support may include,
but not be limited to, advertising this contract vehicle in publications targeted to the federal
government or at government-sponsored conferences, such as the annual GSA Expo conference.
2.11 Transition
2.11.1 Transition Scenarios
Many agencies have existing wireless agreements or contracts with one or more carriers. It is the
intent of this BPA to allow and facilitate agencies to Transition services from these existing
contracts to this BPA. Moving service(s) from a separate contract(s) with the Contractor’s
company to this BPA is a “transfer” type of Transition; moving service(s) from separate
contract(s) with other carriers to this BPA is also a Transition. At the request of the Ordering
Entity, the Contractor shall complete Transitions of either type or a combination thereof.
2.11.2 Waiver of Termination Fees for Transfer
If any Ordering Entity has contracted with the Contractor under a separate contract and later
requests to purchase pursuant to this BPA, then, upon the Ordering Entity’s request, the
Contractor shall consent to the termination of such separate contract and the transfer of the
Ordering Entity’s service to a task order under this Agreement. No early termination fees will be
applied to lines that are transferred from the Contractor’s separate contract vehicle to this BPA.
Any outstanding, unsatisfied commitments under such pre-existing agreement will be addressed
between the Ordering Entity and the Contractor.
Example: Incumbent provider to Agency XYZ is Company Brown. Agency XYZ requests
pricing from all of the BPA holders for the agency requirement. Agency XYZ selects Company
Brown as the best value. Company Brown will transfer identified agency users from the prior
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
25
contract with Company Brown to this BPA order without Agency XYZ incurring any
cancellation charges or financial penalties.
2.11.3 Transition Plan
At the request of the Ordering Entity in a task order to Transition services, the Contractor shall
submit a Transition Plan that details how wireless accounts, plans, and devices previously
provided under a separate contract(s) will Transition in a quick, reliable, and accurate manner to
this BPA. Individual task orders may require the plan to specify staffing, logistics, and the
schedule for SED delivery.
2.12 Operations Support
2.12.1 Network Problem Reporting
In the event of a major outage, the Contractor shall notify the Government when it occurs and
keep the Government advised regarding the status of the outage through its resolution.
2.12.2 Emergency/Disaster and Special Event Coverage
The Contractor shall provide a copy of its emergency and disaster plan to reasonably ensure
continuous coverage and satisfactory data performance for events such as presidentially declared
emergencies, hurricanes, floods, wildfires, terrorist events, etc. If available, the plan shall also
address special events such as presidential inaugurations, and G8 summits.
2.12.3 Network Operations
The Contractor shall provide 24x7 support for network operations and security issues with
Government network operations centers. If available, the Contractor shall remotely “suspend” or
“kill” cellular phones and devices in the event of theft or loss. The Contractor shall resume
service upon request by the Ordering Entity.
2.12.4 System Security Requirements
If the Contractor becomes aware of any unauthorized access to an agency’s Confidential
Information or a security breach that compromises or reasonably could compromise an agency’s
Confidential Information (an “incident”), the Contractor shall take appropriate immediate actions
to contain the incident, in accordance with applicable law, and notify the Ordering Entity as soon
as reasonably possible. The Contractor shall provide the Ordering Entity with information
regarding any incident as may be reasonably requested by the Ordering Entity and that is in the
Contractor’s possession, custody, or control at the time a request is received. Upon request of
the Government, the Contractor will reasonably cooperate with the Government to investigate
the nature and scope of any incident and to take appropriate actions to investigate and otherwise
respond to the incident or associated risks. (As used in this Section, “compromise” means that
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
26
the information has been exposed to any unauthorized access, inadvertent disclosure, known
misuse, or known loss, alteration or destruction of Confidential Information other than as
required to provide the services.)
2.13 FSSI Wireless Small Business Goals
The FSSI Wireless Program has considerable goals for small business participation. During
performance of the BPA's, the Contractor is expected to strive to meet the following small
business utilization standards:
Small Business- 25%
Veteran Owned Small Business (including Service Disabled & Non-Service Disabled)-
3%
Service Disabled Veteran Owned Small Business- 3%
Woman Owned Small Business- 5%
HUBZone Small Business- 3%
Small Disadvantaged Business (including 8(a) and non-8(a)) - 5%
The Contractor shall report the above through the existing Schedule 70 reporting process and
tools.
2.14 Electronic Access to BPA via Internet
The Contractor is hereby advised that a redacted version of the BPA and all modifications shall
be made available on the Internet. Within 15 calendar days of the award and all modifications,
the contractor shall provide the proposed redacted BPA to the GSA Procuring Contracting
Officer for approval. The Contractor shall prepare the proposed redacted version in accordance
with Freedom of Information Act guidance. After receiving approval from the GSA PCO, the
Contractor shall post the redacted contract to its public web site. As necessary, and upon
approval of the GSA PCO, the Contractor shall correct and repost redactions at no additional cost
to the Government.
The redacted version of the BPA shall include current contract period pricing.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
27
3 Pricing
3.1 General Structure
The aggregate participation of the committed agencies in this effort and other agencies should result in pricing that is more
competitive than that which a single agency can achieve. To this end, the Contractor is strongly encouraged to offer BPA prices that
are lower than pricing offered to any other Federal Agency.
This section contains price schedules for the services and related priced features described in Section 2 of this RFQ. All prices shall
conform to the format and structure defined herein.
Features are normally separately priced; although, some features have been defined to be not separately priced (NSP). For purposes of
this RFQ, any NSP item shall have a price of zero ($0) entered in the Price Tables (spreadsheet).
The Contractor shall maintain current electronic updates of the Price Tables submitted with its successful Quotation for the full
agreement period. All prices shall be binding at the time of award, be specified for the entire agreement period, and shall not increase
over the period of the agreement.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
28
3.2 Voice and Data Domestic Service Plans
3.2.1 Voice Service
The Contractor shall provide Voice Service Plans as defined in Table 3-1.
Table 3-1 Voice Service Plan Prices
CLIN
Plan Description
GSA
Schedule
Year 1 –
BPA
Year 2 –
BPA
Year 3 –
BPA
Year 4 –
BPA
Year 5 –
BPA
1000
Metered MRC (Nights, weekends, in-
network minutes, and SMS texts are billed
per minute or per text)
1001
Metered Usage Per Minute
1002
Metered Per Text
1003
100 min pooled MRC
1004
400 min pooled MRC
1005
900 min pooled MRC
1006
Pooling Overage Per Minute (Overage rate
applies to all pooling plans)
1007
Unlimited MRC
1008
Emergency Units MRC (As available)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
29
3.2.2 Data Add-On Service
The Contractor shall provide Data Add-On Service plans as defined in Table 3-2.
Table 3-2 Data Add-On Service Plan Prices
CLIN
Plan Description
GSA
Schedule
Year 1 –
BPA
Year 2 –
BPA
Year 3 –
BPA
Year 4 –
BPA
Year 5 –
BPA
1100
Metered MRC (only offered in
conjunction with a metered voice plan)
1101
Metered Usage Per MB
1102
50 MB Pooled
1103
500 MB Pooled
1104
5 GB Pooled
1105
Pooled Overage Per GB (Overage rate
applies to all pooling plans)
1106
Unlimited MRC
1107
Emergency Units MRC (As available)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
30
3.2.3 Data Only Service
The Contractor shall provide Data Only Service plans as defined in Table 3-3.
Table 3-3 Data Only Service Plan Prices
CLIN
Plan Description
GSA
Schedule
Year 1 –
BPA
Year 2 –
BPA
Year 3 –
BPA
Year 4 –
BPA
Year 5 –
BPA
1200
Metered MRC
1201
Metered Usage Per MB
1202
50 MB Pooled
1203
500 MB Pooled
1204
5 GB Pooled
1205
Pooled Overage Per GB (Overage rate
applies to all pooling plans)
1206
Unlimited MRC
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
31
3.2.4 Satellite Augmented Cellular Services (As available)
The Contractor will provide Satellite Augmented and Cellular Service plans as defined in Table 3-4 (As available).
Table 3-4 Satellite Augmented Cellular Service Plan Prices
CLIN
Plan Description
GSA Schedule
Years 1 – 5
BPA
1300
Metered MRC (Nights, weekends, in-network minutes,
and SMS texts are billed per minute or per text)
1301
Metered Usage Per Minute
1302
Metered Per Text
1303
Metered Usage Per MB
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
32
3.3 Paging Services (As available)
The Contractor shall provide Paging Service plans as defined in Table 3-5 (As available). No additional Paging Service plans will be
considered.
Table 3-5 Paging Service Plan Prices
CLIN
Plan Description
GSA Schedule
(MRC)
Years 1 – 5
BPA (MRC)
1500
Regional Numeric, Unlimited
1501
Nationwide Numeric, Unlimited
1502
Regional Alphanumeric, Unlimited
1503
Nationwide Alphanumeric, Unlimited
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
33
3.4 Domestic to International Calling (Long Distance)
The Contractor shall provide International Long Distance Calling plans (from Domestic to Non-Domestic) as defined in Table 3-6, for
all countries it offers on the GSA Schedule. At a minimum, plans for the nine countries listed in the Table shall be provided. See the
electronic Price Table (spreadsheet) for CLINs for additional countries to be provided as available from the Contractor.
Table 3-6 International Long Distance Calling Prices
CLIN
Termination Country
GSA Schedule,
landline
termination
GSA Schedule,
mobile termination
BPA Price, landline
termination
BPA Price, mobile
termination
1600
Canada
1601
China
1602
France
1603
Germany
1604
Israel
1605
Japan
1606
Mexico
1607
Netherlands
1608
United Kingdom
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
34
3.5 International Roaming
The Contractor shall provide pricing for internationally originated voice calls, text messages and data as defined in Table 3-7 for all
countries it offers on the GSA Schedule. At a minimum, plans for the nine countries listed in the Table shall be provided. See the
electronic Price Table (spreadsheet) for CLINs for additional countries to be provided as available from the Contractor.
Table 3-7 International Roaming Prices
CLIN
Origination Country
Plan Description
GSA Schedule Price
BPA Price
1900
Canada
Voice Usage Per Minute
1901
Sent Text Usage Per SMS
Message
1902
Received Text Usage Per
SMS Message
1903
Data Usage Per MB
1904
China
Voice Usage Per Minute
1905
Sent Text Usage Per SMS
Message
1906
Received Text Usage Per
SMS Message
1907
Data Usage Per MB
1908
France
Voice Usage Per Minute
1909
Sent Text Usage Per SMS
Message
1910
Received Text Usage Per
SMS Message
1911
Data Usage Per MB
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
35
1912
Germany
Voice Usage Per Minute
1913
Sent Text Usage Per SMS
Message
1914
Received Text Usage Per
SMS Message
1915
Data Usage Per MB
1916
Israel
Voice Usage Per Minute
1917
Sent Text Usage Per SMS
Message
1918
Received Text Usage Per
SMS Message
1919
Data Usage Per MB
1920
Japan
Voice Usage Per Minute
1921
Sent Text Usage Per SMS
Message
1922
Received Text Usage Per
SMS Message
1923
Data Usage Per MB
1924
Mexico
Voice Usage Per Minute
1925
Sent Text Usage Per SMS
Message
1926
Received Text Usage Per
SMS Message
1927
Data Usage Per MB
1928
Netherlands
Voice Usage Per Minute
1929
Sent Text Usage Per SMS
Message
1930
Received Text Usage Per
SMS Message
1931
Data Usage Per MB
1932
United Kingdom
Voice Usage Per Minute
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
36
1933
Sent Text Usage Per SMS
Message
1934
Received Text Usage Per
SMS Message
1935
Data Usage Per MB
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
37
3.6 Features, Wireless Infrastructure/Subsystems, and Advanced Technologies
3.6.1 Features
The Contractor shall provide pricing for Features as defined in Table 3-8.
Table 3-8 Features Prices
CLIN
Feature Description
GSA
Schedule
Year 1 –
BPA
Year 2 –
BPA
Year 3 –
BPA
Year 4 –
BPA
Year 5 –
BPA
3000
Tethering MRC
3001
Push to Talk (PTT) including Group Talk
MRC (As available)
3002
International PTT MRC (As available)
3003
Wireless Priority Services (WPS) MRC
3004
WPS Usage Per Minute
3005
Directory Assistance Per Use
3006
Multimedia Broadcast (e.g., broadcast TV)
MRC (As available)
3007
Sensitive Compartmented Information Facility
(SCIF) Friendly mode NRC (As available)
3008
Offeror to propose
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
38
3.6.2 Wireless Infrastructure/Subsystems
The Contractor shall provide Wireless Infrastructure/Subsystems pricing as defined in Table 3-9.
Table 3-9 Wireless Infrastructure/Subsystems Prices
CLIN
Type
Plan Description
GSA Schedule
Years 1 – 5
BPA
3200
GSM Circuit Switch Data Service (As available)
Offeror to propose
3201
Direct Ordering Entity Connection (As available)
Offeror to propose
3202
Offeror to propose encryption and security
compliance licensing and support services for use
with cellular phones (As available)
Offeror to propose
3203
Mobile device management licensing and support
(As available)
Offeror to propose
3204
Over-the-air device and content management
licensing and support (As available)
Offeror to propose
3205
Temporary antenna installation (As available)
Offeror to propose
3206
Femtocells and Microcells (As available)
Offeror to propose
3207
Cellular Connectivity to WAN (As available)
Offeror to propose
3208
Contractor Travel
Task Order Specific
N/A
N/A
3209
Offeror to propose
Offeror to propose
3210
Offeror to propose
Offeror to propose
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
39
3.6.3 Advanced Technologies/Other Services
The Contractor shall provide pricing for Advanced Technologies and Other Services as defined in Table 3-10.
Table 3-10 Advanced Technologies/Other Services Prices
CLIN
Plan Description
GSA Schedule
Years 1 – 5 BPA
3400
M2M/Connected Devices MRC, 1MB/month (As available)
3401
M2M/Connected Devices MRC, 2MB/month (As available)
3402
M2M/Connected Devices MRC, 5MB/month (As available)
3403
M2M/Connected Devices MRC, 25MB/month (As available)
3404
M2M/Connected Devices MRC, 50MB/month (As available)
3405
M2M/Connected Devices MRC, 250MB/month (As available)
3406
M2M/Connected Devices MRC, 1GB/month (As available)
3407
M2M/Connected Devices MRC, 5GB/month (As available)
3408
M2M/Connected Devices Overage Per MB (for Plans up to and
including 50MB/month) (As available)
3409
M2M/Connected Devices Overage Per MB (for Plans above
50MB/month) (As available)
3410
Offeror to Propose
3.7 Additional Discount for Federal Agencies Based on Volume
The Contractor shall provide additional discount percentage pricing to all Ordering Entities within Federal Agencies based upon the
total Federal Agencies’ volume of either the Amount Billed (Table 3-11a) or Lines of Service (Table 3-11b). The total Federal
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
40
Agencies’ volume shall be the sum of all purchases from the Contractor through this BPA from all Federal Agencies. The discount
percentage shall be applied evenly to all Ordering Entities within Federal Agencies on a monthly basis. For the purposes of this
discount, the Federal Agencies are as listed in OMB Circular No. A–11 (2012), Appendix C.
Table 3-11a Additional Discounts based on Federal Agencies’ Volume—Amount Billed
CLIN
Amount Billed
($/Month)
Years 1 – 5 BPA Discount
Percent
Notes
4000
Discount shall appear as a credit on the next
month’s invoice. Credit amount will be based
on discount associated with total current
amount billed (2
nd
column) and associated
discount tier (3
rd
column) for the current
amount applied to the monthly service plan
charges. Pass-through costs such as shipping
are not included in the Amount Billed.
4001
4002
4003
4004
4005
Table 3-11b Additional Discounts based on Federal Agencies’ Volume—Lines of Service
CLIN
Lines of
Service
Years 1 – 5 BPA Discount
Percent
Notes
4006
Discount shall appear as a credit on the next
month’s invoice. Credit amount will be based
on discount associated with lines of service
(2
nd
column) and associated discount tier (3
rd
column) for the current amount applied to the
monthly service plan charges.
4007
4008
4009
4010
4011
3.8 SEDs Shipping Costs
For standard domestic delivery, there shall be no additional charges for shipping of SEDs. For both expedited domestic shipping and
international shipping, the Contractor may charge actual shipping costs (does not include handling costs) on a pass-through basis.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
41
3.9 Price Changes and Adding NSP Features
For all prices, including service plans and infrastructure/subsystems, the Contractor may─
1. Waive any charge at any time
2. Decrease pricing at any time without GSA CO approval
3. Add NSP features to any service plans and infrastructure/subsystems by the Contractor at any time with the submission of a
modification
4. Propose new pricing plans or other changes to existing pricing plans with submission and approval of a modification of the
Schedules contract followed by modification of the BPA.
3.10 Review of Rates and Charges
3.10.1 Annual Review of Rates
At GSA’s option, the parties shall meet ninety (90) days before the first and each subsequent anniversary of the BPA Award Date
(except the last). Acting in good faith, the parties shall seek to determine whether (and, if so, what) changes to the rates and charges,
based upon sales volumes under the BPA for the previous billing cycle, are appropriate in light of then-current service alternatives and
pricing available from the Contractor and its principal competitors in the marketplace for wireless voice, data add-on, and data only
services. Task order unit pricing under this BPA will not be disclosed in this process unless publicly available. The principal
competitors in the marketplace for such services shall be limited to those carriers whose service offerings, both domestically and
internationally, are technically comparable to the wireless voice, data add-on, and data only service offerings of the Contractor.
Subject to its obligations to other customers, the Contractor shall provide GSA pricing and other information relevant to this
determination.
3.10.2 Implementation of Changes
If the parties determine that changes in the rates or charges are appropriate, the Contractor shall take such actions as are necessary to
implement any such changes and shall make them effective prior to the anniversary of the Award Date.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
42
3.11 Rate Optimization
On the six month anniversary of the BPA Award Date, and on each 6-month anniversary thereof through the final period of
performance of all task orders, if any, the Contractor will begin the rate plan analysis described in this Section. Within thirty days
after each six-month anniversary date, the Contractor shall provide rate plan analysis reports for wireless service expenditures of each
agency listed in ADM 4800.2G, Appendix A (as amended) that is using this BPA. The report shall consider historical spending
elements (such as access charges, feature charges, and domestic and (if feasible) international airtime charges and roaming charges,
typically from the prior three months of usage) and illustrate projected monthly and annual cost savings.
Based upon the gathered data, the Contractor shall provide recommendations of its most cost-effective service plans available to each
of the Ordering Entity’s end users. Recommendations are based upon past usage and are not a guarantee of savings. After the
Contractor provides such analysis to the Ordering Entity and upon approval from the Ordering Entity through a service change
request, the Contractor shall change the service plans for the Ordering Entity’s designated end users within 30 calendar days after the
date of receipt of the service change request. New service plans are effective and the monthly access fees and applicable allowances
will be prorated if implementation of the service change request occurs at any time other than the beginning or end of a billing cycle.
3.12 Program Funding Fees
All program funding fees shall be included in the prices submitted, including in the Volume Based Discounts. The Government’s cost
of awarding, administering and managing this blanket purchase agreement is funded through the addition of a program funding fee.
Remittance of the fees shall be made by the Contractor on a United States Government fiscal year, quarterly basis (e.g., October –
December, January – March, April – June, July – September) and is due forty-five (45) calendar days after the completed reporting
period. Fees not paid within thirty (30) days are considered a debt to the United States Government under the terms of FAR 32.6. The
Government may exercise all its rights under the BPA, including withholding or setting off payments and interest on the debt (see
FAR clause 52.232-17, interest). Failure of the Contractor to pay the fees in a timely manner may result in termination of the BPA.
The GSA Program Funding Fee reimburses GSA for the costs of procuring and administering the BPA. The Contractor shall remit a
GSA Program Funding Fee of 1.5 percent (.015) incorporated into its total unit price(s). This program funding fee shall be comprised
of the GSA Industrial Funding Fee set at 0.75 percent (.0075), and an additional 0.75 percent (.0075) Administrative Service Fee for
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
43
the BPA, which may be subject to revision(s) at any time. Upon revision, Contractor is required to adjust pricing up or down by the
applicable percentage to reflect the new fee structure.
Remittance of the GSA Industrial Funding Fee portion (.0075) of the Program Funding Fee shall be done in accordance with the
underlying GSA IT Schedule 70 contract. Remittance instructions for the Administrative Service Fee portion (.0075) of the Program
Funding Fee will be provided to the Contractor within 30 days of BPA establishment by the CO. The Government reserves the
unilateral right to change such instructions from time to time at no additional cost, following notification to the Contractor.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
44
4 Instructions to Offerors
4.1 General Instructions
The RFQ is released under FAR Part 8.4. Quotations must be submitted according to the
guidelines provided in this section. The Offeror shall submit capabilities that it offers
commercially and are specified “as available” in this RFQ; these “as available” capabilities will
be considered in evaluating the extent to which the Offeror exceeds requirements.
The Offeror shall prepare and submit its Quotation as instructed in this RFQ. In order to
compete under this RFQ, the Schedule Contractor may need to modify its GSA IT Schedule 70
contract’s offerings to ensure its Quotations contain the latest technology. If so, the Schedule
Contractor shall submit its modifications to their assigned GSA IT Schedule 70 Contracting
Officer with sufficient lead time that the modifications can be fully executed prior to responding
to this RFQ. The failure to receive an executed modification at the GSA IT Schedule 70 level
prior to submitting a Quotation may result in disqualification of the Quotation. The failure to
receive an executed modification at the GSA IT Schedule 70 level in a timely manner may result
in disqualification of the Quotation. Any modifications to GSA IT Schedule 70 contracts to
incorporate quoted offerings must be incorporated prior to BPA awards.
The Offeror shall submit separate Technical, Price, Management, and Past Performance volumes
as shown in Table 4-1 below. Pricing shall not be included in any non-price volume (Technical,
Management, and Past Performance).
Table 4-1 Contents of Proposal Volumes
Volume
Volume
Description
Maximum
Pages
I. Technical
Section A. Executive Summary
3
Section B. Technical Narrative (Offeror may place
sample Transition Plan in appendix to Technical
Volume. Transition Plan may not exceed 10
pages, which are not included in the 40 page
limit.)
40
Section C. Promotional and Service Plan
Literature
25
Section D. Coverage Maps
100
II. Price
Price and Non-Price
10 narrative pages
plus Price Table
(Spreadsheet)
III. Management
Section A. Management Narrative
50
Section B. Corporate Experience
50
Past Performance
6
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
45
Complete Quotations are due by March 14, 2013 at 4:00PM, Eastern Standard Time (EST).
Quotations shall be submitted via e-Buy (www.ebuy.gsa.gov) in accordance with the GSA IT
Schedule 70 contract.
Quotations not received by the deadline through the electronic means specified will not be
accepted or evaluated. The electronic time stamp on Quotations submitted through e-Buy will
determine timeliness of Quotation. The following document/attachment size restrictions apply:
5 MB per document, unlimited number of documents.
Instructions for uploading Quotation on GSA e-Buy can be found at the following link:
https://www.ebuy.gsa.gov/images/ebuy/tutorial/ebuysellers1.ppt
4.1.1 Submission of Questions
All questions regarding this RFQ shall be submitted via email to the CO:
Patricia A. Stang
Questions shall be submitted no later than January29, 2013 at 4:00PM EST to ensure timely
response. Questions received after the deadline may not be addressed unless the Government
determines that the answer to the question imparts information material to industry’s ability to
respond to the RFQ. The Government will publish questions and answers (without attribution to
the company submitting the question) within a reasonable timeframe giving particular
consideration to the Quotation submission due date and time.
The Offeror shall provide contact information (person name, company, phone number, and email
address) when submitting questions. The subject line of the email shall be: “Questions on FSSI
Wireless RFQ.” Questions must be written in a way that enables clear understanding of the
Offeror’s issues or concerns. Statements expressing opinions, sentiments, or conjectures are not
considered valid inquiries and will not receive a response. Further, Offerors are reminded that
the Contracting Officer will not address hypothetical questions aimed at receiving a potential
“evaluation decision.” Questions shall be submitted in the table format specified below in Table
4-2.
Table 4-2 Format for RFQ Questions
Question
RFQ
Reference
(section
number)
Comment
Recommended
Answer/Solution and
Rationale
1.
2.
…
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
46
4.1.2 FSS-12-A Period for Acceptance of Offers (Mar 1996)
Paragraph (c) of the provision 52.212-1, Instructions to Offerors-Commercial Items, is revised to
read as follows: The Offeror agrees to hold the prices in its offer firm for 180 calendar days
from the date specified for receipt of offers within which offer may be accepted.
4.2 Format Instructions for Offer Submission
For all four volumes, the Offeror’s response should follow the layout of this RFQ. Each volume
shall include a Table of Contents of that volume’s contents that identifies sections and
subsections by number and descriptive title as well as the corresponding page numbers. File
formats shall be compatible with Microsoft Office 2007 and shall not be password protected.
Each page within each volume and section shall be numbered using a consistent numbering
scheme. This scheme shall also be used for all supporting documentation, such as charts and
figures, included in each volume.
Paper size shall be 8 ½ by 11-inches. The font shall be 12 point Times New Roman (with the
exception of pre-printed product literature). No reduction is permitted except for organization
charts or other graphic illustrations. In those instances where reduction is allowable, Offerors
shall ensure that the print is easily readable. This includes no less than 9-point font on graphics
and 10-point font on tables. Each page shall have at least one inch margins around the page.
Header/footer information may be included in the 1 inch margin space, but it shall not include
any information to be evaluated. Large sheets (i.e., greater than 8 ½ by 11 inch) shall count as
two pages. Offerors shall not exceed the page limitations set forth above.
4.3 Volume I: Technical
The Technical Narrative section shall provide a narrative that fully and accurately addresses
Section 2.1 (Wireless Service and Network Coverage Area) through Section 2.8 (Device
Recycling and Disposal). The narrative should be concise enough to determine that the Offeror
has addressed each requirement and fully understands the requirements. Assumptions that
impact the technical requirements specified by the Government shall be clearly identified. The
Offeror shall provide feature or capability descriptions for the technical requirements.
The Executive Summary shall contain an overview of the Quotation.
As part of the Promotional Literature (non-Service Plans) section, the Offeror may provide SED
and infrastructure/ subsystem promotional material. The Coverage Maps should include
coverage level details and expected download and upload speeds. The Offeror shall provide a
URL with the location of these coverage maps if available. For WLAN hotspots, the Offeror
should provide a description of the overall coverage and not a comprehensive listing of each
WLAN hotspot. The Offeror shall describe its mechanisms to electronically notify the Ordering
Entity of potential fraud or excessive usage in writing by the next business day.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
47
The Offeror shall provide current updated maps in its Quotation submission.
The Offeror shall specify the countries for which it provides activation of international roaming
only upon Ordering Entity’s request and the countries for which this is not available.
The Offeror shall provide the method that it will use to determine the amount that it will pay and
how it will communicate the payment amount for used devices for device recycling and disposal
(if available).
The Offeror shall provide its ability to provide usage data information and excessive usage
notifications (if available).
For Domestic Coverage – The Offeror must specify the percentage of population covered
domestically.
4.4 Volume II: Price
The Offeror shall prepare a Price narrative to address all pricing requirements specified in this
RFQ, including Section 3.10, Review of Rates and Charges and Section 3.11, Rate Optimization.
All prices proposed must be on the Offeror’s GSA IT Schedule 70 contract. The Offeror shall
submit one price per CLIN for each year of the period of performance unless specified otherwise.
The Offeror shall propose its prices in the electronic Price Table (spreadsheet) provided. The
Offeror shall submit these Price Tables in Excel format. This spreadsheet follows the format of
the price tables defined in Section 3, Pricing, of this RFQ. The prices proposed shall all be fixed
price. All prices submitted shall include the GSA Program Funding Fee.
Prices shall have a maximum of two (2) decimal places, except for prices associated with CLINs
that are priced per minute, per text, or per MB/GB, which shall have a maximum of three (3)
decimal places. This number of decimal places shall be carried in all calculations up to final
rounding. BPA discounts shall have a maximum of one (1) decimal place.
CLINs defined in this RFQ shall not be redefined by the Offeror. The Offeror may not propose
additional CLINs for Tables 3-1, 3-2, 3-3, 3-4, 3-5, and 3-11(a&b). The Offeror may propose
new CLINs at its discretion as specifically permitted by Tables 3-6, 3-7, 3-8, 3-9, and 3-10 that
indicate additional rows for new CLINs.
The Offeror may submit volume discounts using either Table 3-11a or Table 3-11b, but not both.
Features are normally separately priced; although, some features have been defined to be not
separately priced (NSP).
The Offeror shall include a copy of its company’s current GSA schedule price list under GSA IT
Schedule 70, SIN 132-53. The Offeror shall provide the proposed BPA prices compared to its
GSA IT Schedule 70 prices. This is to determine the discount being offered from the schedule
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
48
prices. At no time should the Offeror(s) price of the proposed solution(s) exceed the established
prices from the Offeror(s) underlying GSA IT Schedule 70 contract.
4.5 Volume III: Management Volume
4.5.1 Management Narrative
The Management Narrative Section shall include the following:
1. Contractor Deliverables ─ Describes approach to meet the requirements of this section
2. Program Management – Describes approach to the requirements of Section 2.10
Program Management), including a Program Management Plan, and discusses the training
capabilities that will be provided, including those at no charge
3. Transition Support – Describes approach to the requirements of Section 2.11 Transition.
The Transition Plan should detail how wireless accounts, plans, and devices previously
supported by the awarded Contractor will Transition from existing service to this BPA in a
quick, reliable, and accurate manner
4. Operations Support – The Offeror shall describe its approach to Section 2.12 Operations
Support, including customer support, help desk, and customer support tools
5. Other - The Offeror shall describe its approach to Sections 2.13, FSSI Wireless Small
Business Goals, and 2.14, Electronic Access to BPA via Internet.
4.5.2 Corporate Experience
Experience refers to the length of time a company has been in business and has been engaged in
activities relevant to this requirement. As available, the Experience section will contain a
description of services provided by the Offeror that are similar to the BPA requirements within
the past two (2) years.
Offerors will provide summary inventory information as to current service provided to federal
customers by Plan Type, Agency, Bureau, State, and Zip code (As available). If this information
is submitted and marked as “Trade secret/Proprietary information”, GSA will hold that it is not
eligible for release under FOIA (See MCI WorldCom, Inc. v. General Services Admin., 163
F.Supp.2d 28 (D.D.C., 2001). Required information is outlined below:
1. Plan Type (Voice, Voice/Data, Data-Only)
2. Department/Administration (Justice, Interior, Homeland Security, etc)
3. Service/Bureau (National Park Service, Justice Management Division, CBP, ICE, etc.—
when and if available)
4. Sub-agency organization, if available (Region 5 Engineering, CG Cutter 109, etc.)
5. State (user’s state in two character USPS format, if available; otherwise use billing state)
6. Zip Code (user’s zip code, if available, otherwise use billing zip code)
7. Quantity (quantity that rolls up items 1-7)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
49
4.6 Volume IV: Past Performance Questionnaire
Past Performance refers to relevant information regarding a company’s performance under active
or previously awarded contracts. The Offeror shall complete Appendix C (Past Performance
Questionnaire) for its largest three federal customers for either ongoing services or past services
provided within the past two (2) years. The Offeror will be provided an opportunity to respond
to any negative performance information received.
4.7 Notice of Exceptions to RFQ Requirements
CAUTION: Offerors are cautioned that any exceptions or deviations taken to any portion of this
Request for Quotation (RFQ) may result in that Offeror’s entire Quotation being declared
unacceptable.
It is the Government’s intent that a successful Offeror satisfactorily meet each and every
requirement as stated in this RFQ. Should the Offeror request exceptions and/or deviations from
any requirement, and/or any other clauses, provisions, or terms and conditions of this RFQ, that
request will be held to a burden of justification (e.g., the requirement is not technically
achievable, or the Government referenced the wrong standard). The Offeror shall identify each
requirement, clause, provision or term and condition for which exceptions and/or deviations are
requested in the appropriate volume of its Quotation. Each exception and/or deviation identified
must be fully explained including sufficient justification as to technical problems, cost savings,
and/or benefits to the Government so that the Government can thoroughly evaluate the Offeror’s
input and determine if it is in the best interest of the Government to amend this RFQ and allow
all Offerors to respond to the amended requirement(s). If the Offeror’s explanation is not
acceptable to the Government, the exception and/or deviation will not be allowed and, unless the
original requirement is met, the Quotation may be found unacceptable. Refer to Section 5 in this
RFQ for a description of how the Government will evaluate Quotations.
4.8 Realism in Request for Proposals
A Quotation is presumed to represent the best effort to respond to the RFQ. Any inconsistency,
whether real or apparent, between promised performance, and price, should be explained in the
Quotation. For example, if the intended use of a new and innovative technology is the basis for
an abnormally low estimate, the nature of this technology and its impact on cost or price should
be explained; or, if a corporate policy decision has been made to absorb a portion of the
estimated costs, that should be stated in the Quotation. Any significant inconsistency, if
unexplained, raises a fundamental issue of the Offeror’s understanding of the nature and scope of
the work required and the financial ability to perform, and may be grounds for rejection of the
Quotation. The Government may consider any publicly available materials. The burden of proof
as to price realism rests with the Offeror.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
50
4.9 Estimated Federal Agencies’ Volumes
Several Federal Agencies have participated as committed members of the requirements
development team and expect to transition the following to this government-wide acquisition
within 18 months of award. These estimates also leverage anticipated volumes that were
identified via a February 2011 Wireless Data Call by OMB. The usage values represent the
Government’s best effort to project Federal Agencies’ usage of the specified items for evaluation
purposes and do not represent a commitment of future order levels. Significantly higher volumes
may be attained due to the estimated government-wide volume of nearly 1.5 million cellular
devices currently in use or lower volumes could be attained due to less use of this BPA than
estimated.
Initial customers are expected to include DHS, USDA, DOE, DOI, DOJ, GSA, and Department
of the Treasury. Other agencies are supporting this government-wide program and are
anticipated to participate after the initial award(s). A breakdown of the Federal Agencies’
volumes per CLIN is shown in Table 4-3 below. These volumes are used for Bid Model
calculations. Note: Although some CLINs may not be in the Bid Model, they will be evaluated
as part of the Pricing Evaluation.
All units are as defined in Section 3 under Pricing. The same unit that is used for price is used
for these units. The MRC units are the average number of units using that plan during the year.
The “Per Min”, etc. numbers are the average usage minutes per month. Thus, CLIN 1001
Metered Usage Per Min refers to the average number of minutes expected to be used per month.
Metered MRC is the average number of that type of account to be used per month during the
respective year.
Table 4-3 Estimated Federal Agencies’ Volumes (units)
CLIN
Number
Description
Year 1
Year 2
Year 3
Year 4
Year 5
Lines of Service
141,188
490,146
675,954
714,485
744,369
Voice
1000
Metered MRC
11,307
38,193
51,214
52,596
53,197
1001
Metered Usage Per
Min
1,696,005
5,728,950
7,682,115
7,889,355
7,979,490
1002
Metered Per Text
339,201
2,291,580
4,097,128
4,733,613
5,319,660
1003
100 min pooled
MRC
16,960
57,290
76,821
78,893
79,795
1004
400 min pooled
MRC
50,880
171,869
230,463
236,680
239,385
1005
900 min pooled
MRC
11,307
38,193
51,214
52,596
53,197
1006
Pooling Overage
Per Min
474,882
1,604,112
2,150,988
2,209,014
2,234,262
1007
Unlimited MRC
16,960
57,290
76,821
78,893
79,795
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
51
Data Add-on
1100
Metered MRC
5,653
19,860
26,887
29,059
29,684
1101
Metered Usage Per
MB
226,120
993,000
1,613,220
2,034,130
2,374,720
1102
50 MB Pooled
28,267
99,302
107,550
102,824
89,051
1103
500 MB Pooled
8,480
44,686
88,344
96,119
98,946
1104
5 GB Pooled
5,653
39,721
80,662
116,236
153,366
1105
Pooled Overage Per
GB
848
4,225
7,190
8,825
10,241
1106
Unlimited MRC
5,653
32,273
61,457
80,471
98,946
Data Only
1200
Metered MRC
1,689
6,366
9,471
10,741
11,950
1201
Metered Usage Per
MB
84,450
1,145,880
2,841,300
4,296,400
5,975,000
1202
50 MB Pooled
8,443
22,916
28,413
23,631
19,120
1203
500 MB Pooled
15,198
52,197
66,298
66,596
64,530
1204
5 GB Pooled
6,755
35,647
64,403
85,931
107,550
1205
Pooled Overage Per
GB (overage
applies to all
pooling plans)
304
1,440
2,546
3,171
3,824
1206
Unlimited MRC
1,689
10,185
20,836
27,928
35,850
International
1600-
1899
Long Distance
Calling
1
28,267
97,074
132,304
144,639
159,590
1900-
2999
Roaming Voice
113,068
388,296
529,213
578,553
638,360
Roaming Text
Messages Sent
4,712
15,914
21,340
21,039
17,733
Roaming Text
Messages Received
4,712
15,914
21,340
21,039
17,733
Roaming Data
30,103
127,693
200,735
242,694
293,491
Features
3000
Tethering MRC
13,509
70,021
128,807
161,120
191,199
3001
Push to Talk (PTT)
including Group
Talk MRC
11,307
38,193
51,214
52,596
53,197
3003
Wireless Priority
Services (WPS)
MRC
5,653
19,097
25,607
26,298
26,598
3004
WPS Usage Per
Minute
113,060
381,940
512,140
525,960
531,960
A breakdown of international usage by percentage of total international usage for countries in the
Bid Model is shown in Table 4-4 below.
1
Long distance Calling is assumed to be 60% wireless terminated and 40% wireline terminated.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
52
Table 4-4 Estimated International Usage by Country
(for Bid Model*)
Country
Percent of Total Usage
Canada
24%
China
6%
France
6%
Germany
6%
Israel
5%
Japan
5%
Mexico
16%
Netherlands
3%
United Kingdom
9%
Other (Rest of World)
20%
TOTAL
100%
* Only the nine countries identified in Table 4-4 are used in the Bid Model; although, the traffic
volumes shown in Table 4-3 represent total international usage for all countries.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
53
5 Evaluation Factors for Award
5.1 Basis for Award
The objective of the evaluation is to competitively select one or more Contractors that meet or
exceed the requirements in Section 2 and whose Quotations represent the Best Value to the
Government. This will allow the Government to effectively administer the BPA and resulting
task orders.
1. The Quotations will be evaluated upon the following evaluation factors:
i. Non-Price Factors: Technical, Management, and Past Performance
ii. Price
1. Non-price factors when combined are more important than the Price factor. Non-price
factors are listed above in descending order of importance.
2. The technical sub-factors are listed in descending order of importance: 1) Wireless
Coverage, 2) Service Plans, Devices, and Infrastructure/Subsystems., 3) Business Portal
Interface, and then 4) Billing.
3. For management sub-factors, #1 (Manage Technical Requirements) is the most important,
followed by #2 (Transition Customers).
4. Each Offeror's Technical, Management, Past Performance, and Price will be evaluated in
accordance with the criteria described in this Section and the RFQ.
5. Each Quotation will be evaluated based on its strengths, weaknesses, deficiencies, and
risks.
5.2 Technical Evaluation
The Government will evaluate technical Quotations based on the factors shown below using
adjectival ratings of Excellent, Good, Acceptable, and Unacceptable. The response must
demonstrate an understanding of the requirements and that all requirements have been addressed.
The Excellent and Good ratings will be based upon exceeding the minimum requirements, which
are advantageous to the Government. Risk will also be included in the evaluation.
The evaluation will be performed on the basis of the following sub-factors and considerations:
1. Wireless Coverage
i. Domestic Coverage – Offeror must specify the percentage of population covered
domestically. Technical evaluation will also consider coverage area covered
beyond the minimum, WLAN hotspots support, technology supported (2G, 3G,
4G, LTE, etc.), and plans for future support.
ii. Quality of Coverage Maps per Section 2.1.1 (Coverage Maps and Indications) –
Domestically, the Quotation should reflect coverage quality as a function of
location and performance. The Quotation will be evaluated on ability to provide
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
54
updates as required via business portal interface. Ease of use and frequency of
updates will also be considered in evaluation of the coverage maps.
iii. International Coverage specified in Section 2.1 (Wireless Service and Network
Coverage Area) – Countries specified in Sections 2.1, 3.4 and 3.5 shall be
covered. The quality of coverage offered internationally and the quantity of
countries covered beyond the minimum specified will be evaluated as an
opportunity for Offeror to exceed requirements.
2. Service Plans, Devices, and Infrastructure/Subsystems
i. Quotation must meet requirements specified in 2.3 (Service Plans) and 2.4
(Infrastructure/Subsystems and Accessories)
ii. Quotation must meet SED requirements specified in 2.2 (Mobile Devices) and
2.5 (SEDs Replacement/Refresh)
iii. Technical evaluation of SEDs and services will evaluate:
a. Ability and ease of use to order SEDs and services
b. Capabilities and features offered
c. Infrastructure/subsystem offerings
d. Service plan ease of use
iv. Offeror’s device replacement and refresh policy to support requirements in
Section 2.8 (Device Recycling and Disposal)
3. Business Portal Interface
i. Quotation must meet requirements specified in 2.6 (Business Portal Interface)
ii. Technical evaluation will assess Quotation’s strengths, weaknesses, deficiencies,
and risks to the Government regarding the ability to securely and reliably provide
an information interface to an Ordering Entity or a third party designated by an
Ordering Entity.
4. Billing
i. Quotation must meet requirements specified in 2.7 (Billing)
ii. The ability to generate invoices and summary bills
5.3 Management Evaluation
The Government will evaluate the management volume based on the factors shown below using
adjectival ratings of Excellent, Good, Acceptable, and Unacceptable. The response must
demonstrate an understanding of the requirements and that all requirements have been addressed.
The Excellent and Good ratings will be based upon exceeding the minimum requirements, which
are advantageous to the Government. Risk will also be included in the evaluation.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
55
The evaluation will be based on the following sub-factors, which are listed in order of
descending relative importance:
1. The ability to manage the technical requirements. The appropriateness of their
management operations. Consideration will be given to staffing, processes, etc. The
capability of managing the requirements. The approach to satisfying training
requirements, marketing approach.
2. The approach to quickly, reliably and accurately Transition customers from existing plans
to this agreement as well as compliance with all specific transition requirements. Material
submitted per Section 4.5.2 (Past Experience) will also be considered in the Transition
evaluation.
5.4 Past Performance Evaluation
In conducting the Past Performance Evaluation, the Government will use the following ratings:
Satisfactory
The past performance record represents that the Offeror is capable of
adequately performing the requirement. This rating indicates a low level
of performance risk to the Government.
Neutral
In the case of a Offeror without a record of relevant past performance or
for whom information on past performance is not available, the Offeror
may not be evaluated favorably or unfavorably on past performance
Unsatisfactory
Indicates that the Offeror has historically failed to perform in a
satisfactory manner in the fulfillment of like or similar requirements.
This rating indicates a high level of performance risk.
The Government will use information from the Past Performance Information Retrieval System
(PPIRS) and the Past Performance Questionnaire in Appendix C. The Government may also use
publicly available sources.
In addition, the Offeror shall describe any problems encountered on the identified contracts and
the Offeror’s corrective actions or how the problem was resolved.
The Government will evaluate Past Performance Quotations based on the information specified
above and other information available publicly and commercially.
5.5 Price Evaluation
The Government will evaluate prices as submitted in the electronic Price Tables (spreadsheets)
to determine price competitiveness. As part of this evaluation, the Government will calculate the
Average Price Per Unit (APPU) and Total Evaluated Price (TEP) to the government for each
Quotation using the submitted pricing and the Bid Model described below. The Bid Model will
weight the pricing received by year over the period of performance. Weighting is specified
below in Table 5-1.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
56
Table 5-1 Price Weighting Per Year
Year 1
Year 2
Year 3
Year 4
Year 5
Weighting
1.0
1.0
0.8
0.6
0.3
The Government’s Price Evaluation will use previously identified estimated volumes from
Section 4.9 (Estimated Federal Agencies’ Volumes). For all pricing, including as available
items, the Government may compare the submitted pricing to commercially available pricing and
against each other.
Offerors are advised that all quoted prices may be subject to price analysis, regardless of whether
they are specifically included in the APPU or TEP components of the Bid Model. Any
significant risk to the Government of unacceptably higher comparative costs, resulting from
potential future traffic volumes and patterns not represented in the information provided to the
Offerors, will be reflected in the analysis. As demonstrated through their responses to Sections
3.10 and 3.11, Offerors’ Quotations that ensure more competitive pricing across government and
throughout the term of the agreement will be identified as greater value under the planned Best
Value Quotation evaluation. The Government has developed a Bid Model that it will utilize as
part of its price evaluation. For evaluation purposes only, the Bid Model provides estimated
volumes for CLINs expected to represent the highest sales demand. These include all voice,
data, and data add-on plans (see Figure 5-1 below), including selected features. This Bid Model
will be used to develop the Offeror’s Average Price Per Unit (APPU) and Total Evaluated Price
by taking the usage and multiplying by the Offeror’s prices. The Total Evaluated Price (TEP)
may also consider any credits or additional charges that arise from the Offeror’s quotation that
are not captured in the electronic Price Table spreadsheets.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
57
Figure 5-1 Primary Bid Model Service Plans
5.6 Additional Rules Regarding Negotiations and Removal from Consideration
The evaluation process will be conducted in accordance with FAR 8.405-2 and 8.405-3. The
Government reserves the following rights:
1. Make award based on initial Quotations; therefore, Offerors are encouraged to submit
their best Quotation from both a technical and price aspect, and not assume that the
Government will hold discussions.
2. Remove any Quotation(s) from consideration at any time if the Offeror has failed to
provide adequate information (in accordance with Section 2) necessary to evaluate its
quote.
3. Remove any Quotation(s) from consideration at any time if the Offeror has simply restated
the requirements from Section 2 and not provided enough information to prove that it can
fulfill the requirement.
4. Remove any Quotation(s) from consideration at any time during the evaluation if it
becomes apparent that the Offeror does not possess the necessary requirements in
Section 2.
5. Request clarifications from one or more of the Offerors at any time after receipt of
Quotations. The Government is not required to request clarifications from an Offeror
whose Quotation does not meet the minimum requirements.
6. Hold meetings with one or more of the Offerors at any time after receipt of Quotations.
All Plans
Voice Plans Data Plans
50 MB
500 MB
5 GB
Unlimited
Metered
100 Min Pooled
400 Min Pooled
900 Min Pooled
Unlimited
Emergency
Metered Data Add-On
50 MB Data Add-On
500 MB Data Add-On
5 GB Data Add-On
Unlimited Data Add-On
Emergency Data Add-On
Metered
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
58
5.7 Evaluation Support
The Government intends to use an unbiased, and conflict-free outside contractor, to assist in the
evaluation of Quotations. The Contractor will have access to any and all information contained
in their Quotation and will be subject to appropriate conflict of interest, standards of conduct,
and confidentiality restrictions. Each evaluator will be required to sign an appropriate Conflict
of Interest Acknowledgement and Nondisclosure Agreement prior to receiving any Quotations.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
59
Appendix A Portal Interface Required Data Elements
Note: Any third party data listed below shall be provided as available.
General Account Information
1. Department/Agency
2. Bureau
3. Bureau Organization
4. Account Number
5. Sub Account Number
6. Agency Hierarchy Code (AHC), can be stored in 28 character flexible field(s)
7. Individual User Name
8. User Mailing Address
9. Billing Address
10. Email Address
11. Mobile Number
12. Device Manufacturer
13. Device Type
14. Device Operating System
15. Electronic Serial Number (ESN) / International Mobile Equipment Identity (IMEI)
16. Subscriber Identity Module (SIM) Number
17. Summary Report Publication Date
18. Billing Cycle Start Date
19. Billing Cycle End Date
20. Activation Date
21. Device Refresh Eligible Date
Support Functions
22. Trouble Ticket Number
23. Trouble Ticket Flex Field
24. Trouble Ticket Confirmation Date
25. Activate Device
26. Deactivate Device
27. Reset voicemail passwords
28. Suspend/resume a line of service
29. Kill a device (as available)
30. Wipe a device (as available)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
60
Order Information
31. Order Number (provided by Portal Contractor unless agreed otherwise)
32. Order Date
33. Order Confirmation Date
34. Ship Date
35. Two Flexible Fields
Plan, Usage, and Charge Information per device
36. Total Charges
37. Account Status (e.g., Active/Suspend)
38. Usage Start Date
39. Usage End Date
40. Total Pooled Minute Allowance
41. Total Pooled Minute Usage
42. Total Pooled GB Allowance
43. Total Pooled GB Usage
44. Rate Plan Name
45. Rate Plan Charges
46. Data Feature Description
47. Data Feature Charges
48. SMS/MMS Feature Description
49. SMS/MMS Feature Charges
50. Other Feature Description
51. Other Feature Charge
52. Equipment/One Time Charges
53. Adjustments Charges
54. Other Usage Charges & Credits
55. Taxes & Fees
56. Minute Plan Allowance
57. Cell Minute Usage
58. Cell Overage Charges
59. Peak Minute Usage
60. Peak Minute Charges
61. Off-peak Minute Usage
62. Off-peak Minute Charges
63. Other Minute Usage
64. Other Minute Charges
65. Mobile to Mobile Usage
66. Radio (PTT) Minutes of Use
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
61
67. Radio (PTT) Charges
68. Radio (PTT) Group Call Minutes of Use
69. Radio (PTT) Group Call Charges
70. Domestic Roaming Minutes of Use
71. Domestic Roaming Charges
72. Directory Assistance Usage
73. Directory Assistance Charges
74. SMS Text Plan Allowance
75. SMS Text Usage
76. SMS Text Charges
77. Data MB (or GB) Plan Allowance
78. Data MB (or GB) Usage
79. Data Charges
80. Country Code Associated with International Charges
81. International Dial Minutes
82. International Dial Charges
83. International Roaming Minutes
84. International Roaming Minutes Charges
85. International Roaming MB
86. International Roaming Data Charges
87. International Roam PTT Minutes
88. International Roaming PTT Charges
89. International Roaming SMS Text Usage
90. International Roaming SMS Text Charges
91. WPS usage (As available)
92. WPS Minute Charges (As available)
93. Satellite Call Minutes Usage (As available)
94. Satellite Text Usage (As available)
95. Satellite Data MB Usage (As available)
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
62
Appendix B Sample Letter of Authorization (LOA)
<Use Ordering Entity Letterhead>
<Date>
Dear <Contractor>:
The < Ordering Entity>, has a contract with <Portal/TEMS Provider> with offices at <address of
Portal/TEMS Provider> for wireless portal <and managed> services for <Ordering Entity>, including
<list services, such as account management, services and devices management, and payment
reconciliation services for wireless devices.> Contract Number <contract number> was awarded effective
<Date>. The period of performance of this contract is a base period of <contract terms.> <Portal/TEMS
Provider> will act as the agent for <Ordering Entity> in the management of all wireless accounts
belonging to <Ordering Entity> for the duration of the awarded contract.
<Portal/TEMS Provider> is authorized to place orders under the BPA number <BPA number> and
<Contractor> on behalf of <Ordering Entity>. All orders shall─
Be placed in accordance with this authorization and the <Carrier Contract>
Follow policies and procedures set forth in FAR 51.1
The following account number(s) are included in this authorization: <list account number(s)>
Duplicate copies of monthly invoices shall be submitted directly to <Portal/TEMS Provider> to its SFTP
site at <URL> <or insert email address or mailing address >.
Please extend the same excellent cooperation and courtesy to <Portal/TEMS Provider> as you have to the
<Ordering Entity>. If you have any questions, please contact the undersigned at (XXX) XXX-XXXX.
Sincerely,
Name
Contracting Officer
Ordering Entity
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
63
Appendix C Past Performance Questionnaire
The Offeror shall complete items 1 through 14 of each form (as highlighted below) and include
the form with the RFQ. The remaining items 15 through 23 will be completed by the Evaluation
Team upon contacting the specific customers. Please provide a separate form for each contract
or task/delivery order. All contracts or task/delivery orders should be ongoing or have been
completed within the last two (2) years.
Table C-1 Past Performance Questionnaire
1
Offeror Name
2
Contract Number
3
Task Order Number
4
Award Date
5
Program/Project Title
6
Customer/Agency
7
Customer Point of Contact
8
Address
9
Telephone Number
10
E-mail Address
11
Contract Value
12
Primary Service Provided and Est. Quantity
13
Period of Performance
14
Completion Date
15
Please rate their quality of service.
16
Please rate their program management,
including Transition capabilities.
17
Please rate responsiveness.
18
How well did they meet mission
requirements? Identify any major issues and
how they were resolved.
19
How efficiently did they handle trouble calls
and complaints?
20
Were there any invoicing issues? If so, please
describe the issues and how well they were
addressed.
21
How well did they manage quality control?
22
Please rate this service provider.
What is the rationale for your service provider
rating?
23
Has the Contractor interfaced with a business
portal or TEMS provider? If so, how did the
Contractor perform?
Note: All ratings will be on a scale of 1-5 with 1 being poor and 5 being excellent.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
64
Appendix D Glossary and Abbreviations
Term
Description
Agency
“Department” or other administrative unit of the federal government, such as the General Services
Administration (GSA), which is using this contract vehicle. This also includes quasi-government
entities, such as the United States Postal Service.
Agency
Hierarchy
Code (AHC)
The AHC uses a 28 character code with the first five characters defined in the URL
www.whitehouse.gov/sites/default/files/omb/circulars/a11/current_year/s79.pdf with the last 24
characters being defined and registered by the Agency. Except for the first 5 characters, the AHC is
a 28 character string that belongs solely to the Agency; it is not to be tampered with by any other
outside organization. The AHC is determined by the Agency and should follow that Agency’s rules
concerning the setup of their [A] – Own budgetary accounting codes (i.e., should ultimately identify
the office that will actually pay for the service being provided), and/or [B] – Reporting
Requirements. The AHC may also be identified with whoever is receiving the service being
provided.
Base Service
A set of technical capabilities that are inherent to the service and may not be unbundled from the
service price.
Billing Codes
These are specific alpha and/or numeric identifiers that are used in the Offeror’s commercial billing
systems to represent various billing elements (e.g., feature charge type, transmission type, etc.).
Bucket Plan
A specified number of minutes for voice plans or MBs/GBs for data plans are allocated to a user for
the billing month. If the user exceeds the number of minutes allocated, an overage per minute is
charged. If the user exceeds the number of MBs/GBs allocated, either an overage per MB or GB is
charged or their uplink and downlink data speeds are throttled.
Bureau
A sub-Agency Bureau level organization, which is using this contract vehicle, as defined by OMB
(www.whitehouse.gov/sites/default/files/omb/circulars/a11/current_year/s79.pdf)
Business Day
Government work days, which include Monday – Friday, excluding federal holidays
Capability
A technical service requirement that is a component of the base service.
Cellular
Phone
A mobile telephone using a cellular network. The cellular phone may be a voice-only phone, a
phone that supports text messaging, or a smartphone.
Data Plan
Includes web browsing, send and receive email, download attachments, download applications
(NMCI restrictions apply where applicable).
Device
Also called handheld wireless devices, these include handheld devices that are capable of wireless
voice or data communications. The devices support cellular or paging technologies augmented by
technologies such as WLAN and satellite.
Domestic
Defined as the contiguous United States, Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. For
the purposes of this agreement, American Samoa, Guam and Northern Marianas are not domestic.
Feature
An enhancement beyond base service that is to be selected at the option of the user. Features are
normally separately priced, although some features have been defined to be not separately priced
(NSP). Each feature must be ordered separately even if not separately priced.
Federal
Agency
An agency as listed in OMB Circular No. A–11 (2102), Appendix C; see
http://www.whitehouse.gov/sites/default/files/omb/assets/a11_current_year/app_c.pdf
FIPS
Federal Information Processing Standards
GB
Gigabyte or 1000 MB of data
Government
All government entities that use or administer this contract vehicle
GFE
Government Furnished Equipment the Government procures outside this BPA and provides to use
the services in this BPA. This may include personally-owned devices approved by the Agency for
Government use.
Incident
Commander
Responsible for directing and/or controlling resources by virtue of explicit legal, Agency, or
delegated authority.
International
Defined as areas that are non-domestic, or outside of the contiguous United States, Alaska, Hawaii,
Puerto Rico, and the US Virgin Islands.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
65
Lines of
Service
Sum total of number of voice plans plus number of data only plans.
MB
Megabyte, a common term used to describe the amount of data being sent over a wireless
network
Mbps
Megabits per second, a common term used to describe wireless transmission speeds
Metered
Service
Monthly service plans where primary rate structure is based on volume use during the monthly
period – per minute, per MB, per text, etc. Metered service may also have a monthly recurring
component that is less than the plans that come with specified usage volumes.
Mobile to
mobile calls
Calls from mobile devices (voice, smartphone) to other mobile devices within service provides
network.
Ordering
Entity
Any Agency, sub-Agency, state or local government that is using this contract vehicle.
Ordering
Agency
The Government Agency that is using this contract vehicle. There may be one or more Ordering
Entities under an Ordering Agency.
Overage
When a user goes over the minutes or MBs/GBs allowed under the ordered plan. The additional
amount may be charged against the overage amount. This fee for the extra minutes or MBs/GBs is
called overage fees or overage charge.
Pooled Plan
Pooled plans allow a large number of users to collectively pool their plan minutes or MBs/GBs
together. Pooling is typically limited to those phones contained within an individual fair
opportunity.
Secure
Communicat
ions
Communication services that includes security components such as encryption to ensure the
privacy and integrity of the communications.
SED
Service Enabling Device provided for zero dollars bundled with the price of the service
Smartphone
A cellular phone with built-in and downloadable applications, text messaging, Internet access,
email, Web browsing, still and video cameras, and other built-in functions.
Subsystem
A subsystem is a set of elements, which is a system itself, and a component of a larger system
(Wikipedia). For instance, a subsystem could include both the encryption software and the related
software on the server.
Tethering
Connecting a computer or tablet to a cellular phone by a cable or wireless connection to obtain
cellular connectivity.
Text
Messaging
or SMS
Text Messaging or Short Message Service (SMS) is the exchange of brief written messages between
cellular phones, smartphones, and data devices over cellular networks.
Third-Party
Direct Billing
The receipt of invoices from parties other than the Contractor for services within or outside the
scope of this agreement.
Trade
Agreements
Act (TAA)
The TAA of 1979 is an Act of Congress that governs trade agreements negotiated between the U.S.
and other countries under the Trade Act of 1974. Its stated purpose is to:
(1) Approve and implement the trade agreements negotiated under the Trade Act of 1974 [19
U.S.C. 2101 et seq.];
(2) Foster the growth and maintenance of an open world trading system;
(3) Expand opportunities for the commerce of the United States in international trade; and
(4) Improve the rules of international trade and to provide for the enforcement of such rules,
and for other purposes.
The TAA designated countries are listed in the following web site:
http://gsa.federalschedules.com/Resource-Center/Resources/TAA-Designated-Countries.aspx
Transition
Moving service(s) from existing wireless agreements or contracts with one or more carriers
separate from this BPA to this BPA.
FSSI WIRELESS
BPA QTA-0-12-PS-B-0006
AMENDMENT 0011
66
Trouble
Ticket
Also called a trouble report, this is the documentation of a service or device failure that impacts
the service. The ticket enables an organization to track the detection, reporting, and resolution of
some type of problem.
WLAN
Calling
Wireless Local Area Network: Enables a wireless handset to make and receive calls via an internet-
connected WLAN (e.g., Wi-Fi network) instead of the cellular network
Wireless
Systems and
Subsystems
Wireless infrastructure, servers, and software that enable an enterprise to enhance its cellular
coverage, increase cellular capacity, and enable enterprise solutions (e.g., BlackBerry Enterprise
Server) using services offered by the wireless industry
24/7 phone
support
Technical support and user assistance is provided by telephone and Internet 24 hours a day, 365
days (or 366 during leap years) per year.
